Privacy Policy

The Overstock Shoppe / OSSAuctions.com
Effective Date: January 13, 2026
Last Updated: January 13, 2026

At The Overstock Shoppe, we value trust, transparency, and treating people fairly. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase through www.ossauctions.com (“Site”).

If you have any questions at any time, you can contact us using the information below.

1. Who We Are

The Overstock Shoppe
3035 Belmont Ave.
Youngstown, OH 44505
📧 [email protected]

2. Information We Collect

When you create an account, browse, or purchase through our Site, we may collect the following types of information:

A) Information You Provide

Full name
Email address
Phone number
Account login details
Billing or account verification details
Shipping address (used for account verification purposes only)
Purchase history and invoice details
Messages you send through our contact form

B) Information Collected Automatically

When you use our Site, we may automatically collect:

IP address
Browser type and device information
Pages visited and interactions with our Site
Approximate location data (based on IP address)
Cookies and similar tracking data

3. Why We Collect Information (How We Use It)

We collect information to:

Create and manage your account
Process purchases and payments
Confirm identity and prevent fraud or suspicious activity
Provide customer support and respond to messages
Improve our Site experience and performance
Send order-related updates and important account information
Send marketing messages (email or text) if applicable
Track advertising performance (when enabled)

4. Pickup Location & Local-Only Sales

All items sold through OSSAuctions.com are local pickup only. We do not ship.

Pickup Location:
The Overstock Shoppe
3035 Belmont Ave.
Youngstown, OH 44505

Pickup Hours:

Wednesday – Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM

We may collect address information for account verification, but purchases are intended for customers who are able to pick up in person.

5. Phone Numbers & Communication

We may collect your phone number for account-related purposes.
We do not use your phone number to sell it, share it with third parties for telemarketing, or send unwanted calls.

We may call a customer only when needed, such as returning a call or helping resolve a customer service issue.

6. Payments

Payments may be completed through third-party payment processors.

Online payments may be processed by:

Stripe
PayPal

In-person payments may be processed by:

Paymentech (Chase Bank)
Square
Cash (available for eligible pickups within the same business week as the purchase)

Important: We do not store credit card numbers on our servers and do not have access to your full card information. Card payments are securely handled by trusted payment processors.

7. Purchase History & Data Retention

We store customer purchase history for up to one (1) year, and customers may access their purchase history through their account page during that period.

We may retain certain records longer when necessary to:

Comply with legal or tax obligations
Prevent fraud or abuse
Resolve disputes
Enforce our policies

8. Cookies, Analytics & Advertising

We may use cookies and similar technologies to improve Site performance, understand traffic, and measure marketing results.

These may include:

Google Analytics
Facebook/Meta Pixel
Google Ads conversion tracking

These tools may collect information about your activity on our Site (such as pages you visit and actions you take). This helps us understand what’s working and improve the experience for our customers.

You can control cookies through your browser settings. Please note that disabling cookies may affect how certain parts of the Site function.

9. Marketing Emails & Text Messages

We may use third-party tools to send email marketing and/or SMS/text message marketing.

You can opt out at any time by:

Clicking “unsubscribe” in an email (when available), or
Following the opt-out instructions included in a text message, or
Contacting us at [email protected]

We respect our customers and do not believe in spam.

10. Sharing Your Information

We may share limited customer information only when needed to operate our business, such as with:

Payment processors (Stripe, PayPal, Square, Paymentech/Chase)
Website service providers and hosting partners
Analytics and advertising platforms (when enabled)
Professional service providers (accounting, legal, security) if needed

We do NOT sell your personal information

We strongly value privacy. We despise telemarketers too — and we will never sell your personal data.

11. Data Security

We take reasonable steps to protect customer information, including using trusted payment providers and standard security practices. However, no website or online transmission method can be guaranteed 100% secure.

12. Children & Minors

Our Site is open to customers of many ages. However, if a customer is under 18, the customer’s parent or legal guardian confirms that the purchase is being made with permission and supervision.

13. Your Privacy Rights

You may contact us at [email protected] to request:

Access to the personal information we have about you
Corrections to your account information
Account deletion requests (where applicable)
Help opting out of marketing communications

Some information may need to be retained for legal, fraud prevention, or accounting reasons.

14. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, contact us anytime:

The Overstock Shoppe
3035 Belmont Ave.
Youngstown, OH 44505
📧 [email protected]